Staff Trouble Sorted

Problem Staff? Sort It Properly — Before It Spirals

At some point, every business owner runs into a team member who’s just not getting it right. Maybe they’re underperforming. Maybe their attitude’s off. Maybe there’s tension with others. Whatever the issue — it’s affecting morale, results, or both.

But here’s the thing: there’s usually a reason. Stress, burnout, misunderstandings, personal issues — we’ve seen it all. That’s why the first step isn’t jumping into disciplinaries or writing someone off. It’s understanding what’s really going on.

Staff Trouble Sorted helps you take control of the situation — fast. We walk you through a structured process to uncover what’s really going on, offer support where it’s appropriate, and give your employee a clear, fair chance to turn things around.

But if they won’t — or don’t — we help you move things forward the right way. With proper warnings, paperwork, and protection. No second-guessing. No loopholes. Just a clear path to sort the issue and get your business back on track.

You Can’t Just Fire Someone Anymore

Even if the behaviour is obvious, even if you feel completely justified in wanting them gone — you still need to follow a fair process.

UK employment law requires:

• Clear communication about expectations
• Evidence of underperformance or misconduct
• A structured disciplinary process
• A fair opportunity to improve

Skip any of that, and the employee could win a claim for unfair dismissal — even if they were in the wrong.

What’s Included in Staff Trouble Sorted

This service gives you a complete roadmap for handling:

• Behavioural issues (disruption, attitude, conflict)
• Performance issues (missed targets, poor quality work)
• Repeated minor misconduct

You’ll get:

• A tailored step-by-step plan for managing the issue
• Legally compliant letters, meeting scripts, warnings and outcome notices
• Guidance on how to monitor performance or behaviour fairly
• Advice on dismissals, appeals, and handling tricky conversations

We help you stay within the law, protect your business, and deal with difficult staff without second-guessing every move.

Important: If the issue involves long-term absence, fit notes, or health concerns, head over to our [Sick Leave & Absence Support] service instead.

What to Staff Trouble Sorted Service

We’ve taken the stress and uncertainty out of managing staff problems — and turned it into a clear, three-step process that keeps you protected every step of the way.

This service gives you a personalised roadmap tailored to your situation, with all the letters, scripts, and templates you need to handle the issue yourself — properly and legally. And if you need more support? We’re here to help with hands-on assistance in Step 3.

Step 1: Book Your Free Introduction Call

This first call is completely free and takes around 15 minutes over the phone or on Teams.

You tell us:

• What’s been going on with the staff member

• How long it’s been a concern

• What you’ve already tried (if anything)

We’ll talk you through the proper HR process for handling performance or behaviour concerns, explain your options, and make sure you know exactly what to expect before moving forward.

No pressure, no hard sell — just a helpful chat to see where you stand and whether we can help.

Step 2: Get Your Disciplinary Plan (Fixed Fee)

If you want to proceed, we’ll build you a clear plan tailored to the situation. You’ll get:

• Document templates for every step of the process

• Scripts to help you lead meetings and conversations confidently

• Advice on how to record evidence and monitor improvements

Pricing starts from £499 (based on the complexity and number of employees involved).

Step 3: Hands-On Support (Optional)

If you want support beyond the documents, we’re here for you.

We can:

• Attend or prepare you for key meetings (remotely)

• Review your evidence, timelines, and communications

• Support you with handling appeals or grievances

• Help you answer tricky questions and stay compliant at every stage

You can use us on an ad-hoc basis (hourly rate) or choose a support package if you’d prefer guaranteed help throughout.

Make the Right Moves, the Right Way

You shouldn’t have to tolerate toxic behaviour or poor performance just because the paperwork feels overwhelming.

We’ll help you handle disciplinary issues properly — and if dismissal is the right call, we’ll help you do it safely, legally, and confidently.

Book your free intro call today and take the stress out of difficult staff decisions.

Frequently Asked Questions